Client Support
“D3D continues to provide timely service and expertise. Any downtime has been minimal, and has always been met with a quick response from a group of top-notch professionals.”
Tony Hardy, CTI Theater Manager, Pink Palace Museum, Memphis, TN
Industry Renowned Customer Care
Since 2009, D3D has grown from a small boutique operation with fewer than five annual support clients, to supporting over fifty theatrical venues at some of the world’s preeminent institutions and attractions. While our scale may no longer count as boutique, that culture has been, and will always be, one of our guiding principles. Our clients are more than just contracts and numbers on a balance sheet – we view each of our clients as partners – individuals that we know personally and enjoy helping navigate the ever-changing world of technology. Most importantly, partners who know we’ve got their back and will always go the extra mile to help.
World-Wide Coverage
The sun never sets on the D3D Cinema family of supported clients. With assistance from premier manufacturers and support partners, D3D Cinema offers reliable, professional, and timely resolutions to all issues that may arise. Through a combination of proactive remote support, preventative maintenance, remote issue resolution, and skilled minds in the field, D3D Cinema clients enjoy system up-times greater than 99.5%.
Ambassador Program
D3D’s philosophy of the importance of a personal touch is embodied in our Theater Ambassador Program. This program, which is included with all support agreements, provides a D3D Ambassador to each of our supported clients as a reliable and friendly point of contact for all questions, concerns, or out-of-the-box ideas relating to our partner theaters. D3D’s Ambassadors are the champion in your corner!